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Tuesday, 17 February 1987
Page: 16

(Question No. 4433)

Mr Price asked the Minister for Immigration and Ethnic Affairs, upon notice, on 20 August 1986:

(1) How does his Department assess the effectiveness and efficiency of an overseas post.

(2) Does his Department classify some posts as more difficult than others; if so, what is the basis for such a classification.

(3) Do these more difficult posts receive more high-level management attention; if so, what is the nature of such attention.

Mr Hurford —The answer to the honourable member's question is as follows:

(1) The performance of Immigration posts overseas is continuously monitored.

This process is based on

ensuring that staffing and its deployment is adequate to meet the government's policies and priorities.

ensuring that an appropriate level of service to clients is provided.

assessing the impact of policy and procedural changes on overseas workloads to ensure that the achievement of program objectives is not jeopardised.

(2) In so far as conditions of service are concerned, the degree of difficulty at Australian posts overseas is determined by the Public Service Board. This determination takes account of the full social environment for officers and their families, not just the workplace.

With regard to the nature of the work performed at overseas posts, degrees of difficulty in the form of local factors which affect posts' operations are taken into account in allocating resources and in assessing performance.

(3) Yes. The nature of this management attention includes consultation on policy or procedural development, pilot projects to assess the viability of procedural change and assistance with workload management and streamlining office procedures.