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Tuesday, 25 November 1986
Page: 3714

(Question No. 4496)


Mr Price asked the Minister for Communications, upon notice, on 16 September 1986:

(1) Has his attention been drawn to an article in the Financial Review of 22 August 1986 entitled ``AT&T's staff selection system in Australia''.

(2) Has Telecom used this system; if so, (a) when was it first used (b) how many staff were assessed under the system in each year and for which positions, (c) what payments were made for the use of the system to AT&T (International) for each year of operation, (d) has a contract been signed between Telecom and AT&T (International): If so, what is its duration and cost, and (e) has there been a need to adapt the system for Australian conditions; if so, has Telecom received any payment for this or any royalty for sales to other clients.


Mr Duffy —The answer to the honourable member's question, based on advice from the Australian Telecommunications Commission, is as follows:

The AT&T staff selection system as described by the article in the Financial Review of 22 August 1986 was first introduced into Telecom Australia in May 1984 when it was used to select Business Sales Representative staff. The system was then extended to include other designations, Business Sales Officers in February 1985, Account Managers in March 1985 and Communications Consultants in April 1985.

The following table details the national number of assessments using this selection technique since introduction of the method.

1983/84

1984/85

1985/86

1986/87*

Total

Business Sales Representative...

174

563

383

187

1307

Business Sales Officer ...

-

244

168

135

547

Account Manager...

-

47

201

12

260

Communications Consultant...

-

94

89

26

209

Total...

174

948

841

360

2323

* As at September 1986.

Telecom Australia made a once only payment to AT&T of $72,000 for purchase of the selection package licence covering the above designations and $77,000 for initial training of Telecom staff in the administration of the system.

There is no ongoing contractual arrangement between Telecom Australia and AT&T in respect of this system.

The selection system used by Telecom was a joint development of AT&T and Telecom Australia, and was based on the AT&T system in use in America. The appropriate staff associations were fully briefed and gave agreement for the introduction and operation of the system. Joint development ensured that the system met and reflected the skills required in Telecom's sales force. These skills were identified through a detailed job analysis process.

Telecom has received no payment for any joint work nor has there been any associated sales to other clients. The Telecom system was developed exclusively for internal use.