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28 May 2012

1018  MR OAKESHOTT: To ask the Treasurer—

(1)  What are the Australian Taxation Office (ATO) compliance standards for the timely processing and returning of tax refunds for individuals and business.

(2) Has there been an increase in the time taken by the ATO to process and return tax refunds for the 2011 tax year compared to previous years, and if so, why.

(3) If the ATO is not meeting the required standards for the timely processing of tax refunds, what action, if any, is being taken by the government to ensure compliance with those standards.