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Wednesday, 15 June 2011
Page: 3026

Superannuation Complaints Tribunal

(Question No. 599)

Senator Cormann asked the Minister representing the Minister for Financial Services and Superannuation, upon notice, on 15 April 2011:

(1) How many complaints did the Superannuation Complaints Tribunal receive in each of the following financial years:

(a) 2008-09;

(b) 2009-10; and

(c) 2010-11 (to date).

(2) How many complaints did the Tribunal resolve in each of these financial years.

(3) How many complaints remained unresolved at the end of each of these financial years.

Senator Sherry: The Minister for Financial Services and Superannuation has provided the following answer to the honourable senator's question:

(1) (a) 2,546

(b) 2,481

(c) The Tribunal has received 2,016 complaints for the year to date (to 29 April 2011)

(2) (a) 2,349

(b) 2,355

(c) 1,915 (year to date to 29 April 2011)

Note: Complaints resolved in any year include complaints received in earlier years.

(3) The Tribunal understands this question to mean the number of complaints on hand as at 30 June of each of the years, which includes all complaints received up to and including those received on that date and regardless of when they were received:

(a) 1,075

(b) 1,201

(c) 1,296 (as at 29 April 2011)