(a) DOMESTIC PROPERTY

Analysis of the Canberra Office Market.

To assist in the preparation of a report to the Commonwealth Property Committee.

J G Service (Canberra)

2,100

Qualitative research as part of a review of Commonwealth fire safety policy.

Research into fire safety policies and practices. Results made available to relevant Commonwealth agencies.

Charles Halton CBE

45,000

Phillip Chun & Associates

18,000

(b) REMOVALS AUSTRALIA

(1) Effectiveness of a trial outposting of staff in the Albury/Wagga area.

New Focus Pty Ltd

23,164

(2) Effectiveness of arrangements to move the households of Government employees overseas.

New Focus Pty Ltd

12,309

External qualitative and quantitative research of service delivery.

(3) On-going effectiveness of service delivery for some 27,000 household relocations within Australia (November 1996 to October 1997). (The amount in column 4 represents the total amount, which comprised $7,000 set-up costs, $11,274 per month and $6,000 for additional analysis in each 6 monthly report.) All results made available to removals industry representatives.

New Focus Pty Ltd

154,288

(c) COMPETITIVE TENDERING AND CONTRACTING

Electronic Commerce Capability of Suppliers to Australian Government agencies.

Questionnaires consisting of 66 simple multiple choice questions and 12 short answer questions were distributed. The report was available on the former Purchasing Australia's World Wide Web site.

Roger Clarke and Kevin Jeffrey, Electronic Trading Concepts Pty Ltd

22,500

Implementation and effectiveness of the 1994 Purchasing Reforms

Surveys of Commonwealth agencies commenced in 1995 and continued throughout 1996. 7 agencies were resurveyed in August 1996 to determine any change in implementation progress compared to survey of 15 agencies in Oct 95. The results were compiled in a report to Government.

Coopers and Lybrand

6,500

Customer survey into the requirements of the IT buyers guide

Sample size was 200 government buyers. Survey undertaken by telephone and consisted of approximately 20 questions. Research outcomes were distributed internally only.

Minter Research

5,000

Research into the outcomes of Meet the Buyers 1996

Survey of business attendees of Meet the Buyers Adelaide 1996. Sample size was 60 businesses. Survey was by telephone and consisted of approximately 50 questions. Research outcomes were distributed internally only.

Minter Research

10,000

The needs of small and medium enterprise under electronic commerce

Research into the needs of small and medium enterprises in doing business with government. 2197 surveys were posted and 493 companies responded. Survey consisted of 17 questions. Research outcomes were distributed internally only.

Woolridge and Webb

47,000

Business Opportunities from the 1997 Federal Budget

Analysis of portfolio program funding of departments and agencies for business opportunities. Research is being distributed to businesses attending functions within the Supplier Information Program.

Price Waterhouse

18,000

Review of charging practices used by the former Purchasing Australia in its revenue raising activities.

Evaluation of the charging regime provided to the former Purchasing Australia.

Ernst and Young

16,600

Publications Audit of the former Purchasing Australia.

Evaluation of the effectiveness of the former Purchasing Australia's publication program in terms of target audience, distribution channels and resources for internal use.

Michels Warren

24,260

Buyer Benchmarking Study

To identify ways of simplifying procurement process for government buyers and for Small and Medium Enterprises (SMEs) as prospective suppliers. 18 interviews conducted covering 31 staff in Commonwealth agencies. Results were made available to the National Procurement Board (NPB).

Chant Link and Associates

23,790

Joint NPB/Queensland Chamber of Commerce and Industry (QCCI) Supply Study

Study of the experiences and perceptions of Queensland suppliers in dealing with the three tiers of government. A 31 question questionnaire was distributed to 6,200 Queensland firms, and 934 responses were received. Analysis of the results is awaiting publication.

Jointly by NPB and QCCI

19,200

(d) OFFICE OF GOVERNMENT INFORMATION AND ADVERTISING (OGIA)

A quantitative mid-term assessment of client satisfaction in relation to aspects of the service provided by TMP Worldwide Advertising for non campaign advertising.

409 of TMP's Commonwealth Government clients were interviewed by telephone. The sample was representative across States, Portfolios and client size (based on frequency of use). Research was commissioned for contract administration purposes only. Outside OGIA, results of the research was made available to TMP.

Delta Outlooks Pty Ltd

25,900

An evaluation of the service provided by AIS Media (master agency for the placement of campaign advertising) to the Federal government.

Group discussions with OGIA and AIS Media. Face to face interviews with Commonwealth agencies and the Industry. Semi-structured telephone interviews were held with personnel from government and creative agencies. Research was commissioned for contract administration purposes only. Outside OGIA, results of the research were made available to AIS Media.

Woolcott Research Pty Ltd

21,400

(a) AUSTRALIAN ELECTORAL COMMISSION (AEC)

Federal Election 1996: Post Election Survey

1,200 people were asked 24 questions in telephone interviews about their experience of voting. Research has been made available externally upon request.

Newspoll

31,000

Federal Election 1996: Media Survey

89 journalists interviewed by telephone about the quality of service received. Research has been made available externally upon request.

Chartwell (Sydney)

14,500

Enrolment Survey

14,454 people was asked two questions about citizenship and enrolment. Research has been made available externally upon request.

Roy Morgan

8,610

Use of Divisional Offices

1,200 people were asked how recently they had visited an AEC office. The research has been made available externally upon request.

Newspoll

2,865

Constitutional Convention Election: Advertising Concept Testing

5 focus group interviews were conducted to ascertain the effectiveness of the explanation phase of advertising for the Constitutional Convention election. The research has been made available externally upon request.

Eureka Strategic Research (Sydney)

17,000

Constitutional Convention Election: Benchmark Survey and Tracking Research

1,200 people interviewed to determine levels of understanding of the Constitutional Convention Election and the information campaign. The research can be made available externally upon request.

Eureka Strategic Research (Sydney)

58,650

AEC Information Technology Client Services Unit: Client Survey

Clients were surveyed to determine the perceived quality of service provided by the Unit. The research results will be presented to the Australian Joint Roll Council and the AEC's Management Board.

Corporate Diagnostics Pty Ltd

25,000

(b) COMMONWEALTH GRANTS COMMISSION

Provision of advice on the valuation of land in each state.

Expert valuation advice and data prepared on the value of land in each state. Results of the research were made available to State Valuers' General.

Australian Valuation Office (AVO)

10,000

Provision of advice on Statistical Procedures.

Advice on the application of statistical procedures to police services data. Results were included in the Commission's Reports on Research in Progress 1996 and are now being debated by the States and Territories.

Anutech Pty Ltd

2,530

States and Territories road maintenance

Supply of statistical and geographic factors impacting on States and Territories road maintenance. Results were included in the Commission's Reports on Research in Progress 1996 and distributed to States.

National Resource Information Centre (NRIC), Department of Primary Industry and Energy.

4,000

(c) OFFICE OF ASSET SALES

Commonwealth's sale of its remaining interest in the Commonwealth Bank

March 1996—qualitative research as part of the advertising selection process. April 1996—qualitative research and in-depth interviews were conducted of investment advisers' needs and attitudes in CBA. Results passed to the Commonwealth's communications consultant, financial adviser, Global Co-ordinator, Joint Lead Managers and OGIA.

The Leading Edge

81,870

Commonwealth's sale of its remaining interest in the Commonwealth Bank

March 1996—quantitative research to evaluate specific groups of potential investors. The sample size was 2,000 CBA shareholders, other shareholders and non-shareholders. The objective was to establish awareness of the offer and likely demand from each group.

Eureka Strategic Research

144,112

Commonwealth's sale of its remaining interest in the Commonwealth Bank

Continuous tracking research to track the effects of the retail communications campaign. The research was conducted over 4 weeks during the advertising campaign.

Eureka Strategic Research

179,600

Commonwealth's sale of its remaining interest in the Commonwealth Bank

July and August 1996—post sale research to evaluate the reasons for investment/non-investment, factors influencing the decision, impact of the complexity of the offer, effectiveness of communications and public offer document.

AGB McNair

96,850

Commonwealth's sale of up to one third of its equity in Telstra

May 1997—qualitative and quantitative research to feed into the development of a communications plan. The research objective was to understand attitudes to Telstra as an investment, components of a share offer that are most appealing, estimated number of prospectuses required, estimated number of investors and likely retail demand. The methodology for the qualitative research was group discussions (2 with current shareholders and 2 with non-shareholders).

Quantitative: DBM Consultants Pty Ltd Qualitative: Open Mind Research Group (subcontracted by DBM Consultants)

}

Commonwealth's sale of up to one third of its equity in Telstra

June 1997—research to test creative concepts developed by advertising agencies to allow the target market for shares to identify which concepts provide the most positive response to the offer.

Open Mind Research Group (subcontracted by DBM Consultants)

}305,850

Commonwealth's sale of up to one third of its equity in Telstra

August 1997—quantitative research was conducted to provide benchmark information on awareness of the float, attitudes to the offer, awareness of advertising. From August to November 1997 continuous tracking research was conducted on changes in the retail market against the benchmark to assess the impact of advertising and to further refine key demand estimates. The results were presented over 9 waves from August to November 1997. The sample size was 460 per wave. As part of the tracking research, additional quantitative research was conducted in September and October 1997 on pre registration (two waves of 300 each), high value investors (one wave of 600) and applicants' awareness of various features of the Telstra Share Offer (one wave of 300).

DBM Consultants Pty Ltd

}

Commonwealth Department of Administrative Services (DAS): Business Units

May 1997—qualitative and quantitative research as part of the sale process for DAS business units. The purpose of the research was to generate information on the level of interest within each business unit in working for a new owner. A report on the results was prepared for each business and these were made available to prospective purchasers. Reports were provided to the Office of Asset Sales, its business and legal advisers, and senior management in the former DAS. A summary of the results was provided to the staff in each business.

Corporate Diagnostics Pty Ltd

59,772

(d) COMSUPER

Survey of client satisfaction with ComSuper's services over a 12 month period

This survey is current. Single quantitative and qualitative survey consisting of a set of questionnaires to be issued to ComSuper's three principal client groups, contributors, preserved benefit members and pensioners, and a single questionnaire to employers, in the course of the 1997-98 financial year. Survey results will, in the first instance, be used by ComSuper management as a means of further improving service delivery. Results will be made available to the CSS, PSS and MSBS Boards of Trustees.

Orima Research

> 68,700