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Wednesday, 4 February 2009
Page: 523

Dr Southcott asked the Minister for Employment and Workplace Relations, in writing, on 4 December 2008:

What cost savings have been made by her department from introducing Voice over Internet Protocol telephones.

Mr Brendan O’Connor (Minister for Employment Participation) —The answer to the honourable member’s question is as follows:

The former Department of Employment and Workplace Relations commenced a project in December 2006 to transition to Voice over Internet Protocol (VOIP) technology over a period of approximately 12 months with expected savings and improvements in administration and support of the Department’s telephony system. Savings from the project were expected to accrue only after full implementation which was planned to be completed early in the 2008/09 financial year. Due to the machinery of government changes and the resulting merger of the Department with the Department of Education, Science and Training, the scope of project has increased and the project is now scheduled for completion in the 2009/10 financial year. The Department anticipates that savings from the deployment of this technology will now begin to accrue during the 2009/10 financial year. Based on original estimates, these savings are expected to be approximately $800K per annum over the costs of maintaining the Department’s traditional telephony systems.