Mr SWAN (2:27 PM) —My question without notice is directed to the Minister for Aged Care. Minister, do you recall saying on Lateline last night, `I should not be advised of every death that occurs in a nursing home, but I should be advised of an outcome.' Minister, why weren't you advised of the deaths last year of the three residents of the Alchera Park Nursing Home, given that these deaths were the subject of serious complaints by grieving relatives and carers? If a death in this situation is not an outcome, what is?

Mrs BRONWYN BISHOP (Minister for Aged Care) —I said I ought not to be advised of every death, any more than the Minister for Health and Aged Care should be advised of every death in a hospital. The fact of the matter is that we have a complaints resolution scheme, and there was a complaint made. The advice to me was that there had been a complaint made about this home and that it had been resolved satisfactorily on 18 January. I was asked yesterday whether or not I had had a call to my office. I went back to my office and checked, and in fact Mrs Bohm telephoned the office on 28 February. It was referred by my office to the department and from the department to the agency. The department tells me they also had a call from Mrs Bohm on the 27th. In addition to that, today I have had a further complaint which was conveyed to me by the member for Hinkler. I have referred that also to the agency and asked that they take immediate action.