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Hansard
- Start of Business
- COMMITTEES
- PRIVATE MEMBERS BUSINESS
-
STATEMENTS BY MEMBERS
- Armistice Day: Singleton Ceremony
- Public Affairs: Participation by Young People
- Nursing Homes
- Motor Vehicles: Imports
- MacGregor State High School
- Native Title: Western Australia
- Native Title: Australia's International Obligations
- Electorate of Robertson: Exports
- Redmond, Mr Frank: War Service
- Cooked Chicken Meat
- MINISTERIAL ARRANGEMENTS
- QUESTIONS WITHOUT NOTICE
- DISTINGUISHED VISITORS
-
QUESTIONS WITHOUT NOTICE
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Nursing Homes: Income Test
(Ms MACKLIN, Mr WARWICK SMITH) -
Landmines
(Mr TAYLOR, Mr HOWARD) -
Nursing Homes: Assets Test
(Ms MACKLIN, Mr WARWICK SMITH) -
Economy
(Mr HAWKER, Mr COSTELLO) -
Nursing Homes: Accommodation Charge
(Ms MACKLIN, Mr WARWICK SMITH) -
Social Welfare
(Mr ANTHONY, Mr HOWARD) -
Drugs Tax
(Mr LEE, Dr WOOLDRIDGE) -
Employment
(Mr MUTCH, Dr KEMP) -
Research and Development
(Mr ROCHER, Mr MOORE) -
Industrial Relations
(Mr TUCKEY, Mr REITH) -
Drugs Tax
(Mr LEE, Dr WOOLDRIDGE) -
Iraq
(Mr PYNE, Mr DOWNER) -
Trust Losses
(Mr GARETH EVANS, Mr COSTELLO) -
Trade Liberalisation
(Mrs STONE, Mr TIM FISCHER) -
Greenhouse Gases
(Mr KERR, Mr HOWARD) -
Domestic Violence
(Mrs ELSON, Mrs MOYLAN) -
Travelling Allowance: Papers
(Mr BEAZLEY, Mr HOWARD) -
Native Title
(Mr SLIPPER, Mr HOWARD)
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Nursing Homes: Income Test
- PERSONAL EXPLANATIONS
-
PETITIONS
- Australian Pensioners' and Superannuants' Federation
- Nursing Homes
- Australian Broadcasting Corporation
- Nursing Homes
- Racism
- Medicare Office: Sefton Park
- Nursing Homes
- Nursing Homes
- Small Businesses
- Forest Protection
- Cooked Chicken Meat Imports
- Nursing Homes
- SBS Television Services
- Medicare Office: Wynnum Central
- Procedural Text
- PRIVATE MEMBERS BUSINESS
- GRIEVANCE DEBATE
- AUDITOR-GENERAL'S REPORTS
- COMMITTEES
- ASSENT TO BILLS
- COMMITTEES
- EXCISE TARIFF AMENDMENT BILL (No. 1) 1997
- COMMITTEES
- TELECOMMUNICATIONS LEGISLATION AMENDMENT BILL 1997
- CHARTER OF BUDGET HONESTY BILL 1996
- LEGISLATIVE INSTRUMENTS BILL 1996
- COMMITTEES
- SOCIAL SECURITY LEGISLATION AMENDMENT (YOUTH ALLOWANCE) BILL 1997
- ADJOURNMENT
- Adjournment
- NOTICES
- PAPERS
-
QUESTIONS ON NOTICE
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Kimberley Land Council: Mr S. Hawke
(Mr Campbell, Dr Wooldridge) -
Essendon Airport
(Mr Kelvin Thomson, Mr Vaile) -
Fuel Tax Increases
(Mr Cobb, Mr Costello) -
Alternative Therapies
(Dr Lawrence, Dr Wooldridge) -
National Strategy Against Violence and Crime
(Mrs Crosio, Mr Williams) -
Attorney-General: Boards, Councils, Committees and Advisory Bodies
(Mr Stephen Smith, Mr Williams) -
Tobacco Industry: Health Research Costs
(Mr Barry Jones, Dr Wooldridge) -
Jandakot Airport: Aircraft Noise
(Dr Lawrence, Mr Vaile) -
Jandakot Airport: Noise Study Reports
(Dr Lawrence, Mr Vaile) -
National Drug Strategy
(Mrs Crosio, Dr Wooldridge) -
Sydney (Kingsford Smith) Airport: Volume of Air Traffic
(Mr McClelland, Mr Vaile) -
Impact of Gambling
(Mr Kelvin Thomson, Mr Howard) -
Media Ownership in Australia
(Mr Kelvin Thomson, Mr Costello) -
Industrial Relations Telephone Inquiry, Inspector and Advisory Services
(Mr Kelvin Thomson, Mr Reith) -
Essendon Airport
(Mr Kelvin Thomson, Mr Vaile) -
Sales Tax System
(Mr Mossfield, Mr Costello) -
Foreign Investment in Australia
(Mr Nehl, Mr Costello) -
Illicit Drugs or Drug Substitutes: Trials
(Mr Cobb, Dr Wooldridge) -
Tobacco Advertising Ban: Grand Prix Exemption
(Mr Kelvin Thomson, Dr Wooldridge) -
Drug Related Deaths
(Mr Barry Jones, Dr Wooldridge) -
Foreign Airlines Crew: Taxation
(Mr Tanner, Mr Costello) -
Malabar Rifle Range
(Mr Kelvin Thomson, Mr Reith) -
Essendon Airport: Financial Standing
(Mr Kelvin Thomson, Mr Vaile) -
Essendon Airport: Sale Viability
(Mr Kelvin Thomson, Mr Vaile) -
Essendon Airport: Waste Resources Lease
(Mr Kelvin Thomson, Mr Vaile) -
Essendon Airport: Development Plan
(Mr Kelvin Thomson, Mr Vaile) -
Guests of Government Program
(Mr Latham, Mr Howard) -
Child Support Agency: Private Information
(Mrs Crosio, Mr Costello) -
Gold: Sales and Reserves
(Mr Cobb, Mr Costello) -
Treasury: Commercial and Residential Properties
(Mr Kelvin Thomson, Mr Costello) -
Alice Springs to Darwin Rail Line
(Mr Kelvin Thomson, Mr Costello) -
Retirement Savings Accounts
(Mr Kelvin Thomson, Mr Costello) -
Club TAB and Keno Income: Taxation
(Mr McClelland, Mr Costello) -
Aircraft Noise Monitoring: Electoral Division of Barton
(Mr McClelland, Mr Vaile) -
Airservices Australia: Noise Complaints
(Mr McClelland, Mr Vaile) -
Sydney (Kingsford Smith) Airport: Noise Insulation
(Mr McClelland, Mr Vaile) -
Sydney (Kingsford Smith) Airport: Electoral Division of Barton
(Mr McClelland, Mr Vaile) -
Live-stock Carriers: Media Reports
(Mr Peter Morris, Mr Reith) -
Tourists: Deportation and Refusal of Entry
(Mr Martin Ferguson, Mr Ruddock) -
International Labour Organisation Conventions
(Mr McClelland, Mr Reith) -
Inhumane Weapons Convention
(Mr McClelland, Mr Downer) -
Taxation Task Force
(Mr Kelvin Thomson, Mr Howard) -
Taxation Reform: Research
(Mr Kelvin Thomson, Mr Costello) -
Social Security and Austudy Recipients: Property
(Mr Kelvin Thomson, Mr Ruddock) -
Australian Electoral Office: Port Pirie Office Relocation
(Mr Wakelin, Mr Fahey) -
Fine Particle Pollution: Australian Standard
(Mr Price, Mr Anderson) -
Conlon, Mr P.
(Dr Southcott, Mr Fahey) -
Snelling, Mr J.
(Dr Southcott, Mr Fahey) -
F-111 Fly Past: Costs
(Mr Bevis, Mr McLachlan) -
Tasmanian Public Hospitals: Beds
(Mr Kerr, Dr Wooldridge) -
ABC:
(Mr Eoin Cameron, Mr Warwick Smith) -
Sheep Sale Transaction Tax
(Mr Campbell, Mr Anderson) -
Department of Health and Family Services: Assessment Teams
(Mr Campbell, Dr Wooldridge) -
Kirribilli House: Security
(Mrs Crosio, Mr Howard) -
Industrial Action by the Maritime Union of Australia
(Mr Tanner, Mr Howard)
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Kimberley Land Council: Mr S. Hawke
Page: 10577
Mr Kelvin Thomson
asked the Minister for Workplace Relations and Small Business, upon notice, on 25 August 1997:
(1) How many staff were employed by his Department in telephone inquiry, inspector and adviser services at (a) 1 January and (b) 1 April 1997.
(2) Is he able to say how many staff were employed by the Victorian Department of State Development in industrial relations telephone inquiry, inspector and adviser services at (a) 1 January and (b) 1 April 1997.
(3) What was the average waiting time for callers to Wageline at (a) 1 January and (b) 1 April 1997.
(4) What was the average waiting time for callers to his Department at (a) 1 January and (b) 1 April 1997..
(5) What was the average time taken by his Department to resolve complaints at (a) 1 January and (b) 1 April 1997.
Mr Reith
—The answer to the honourable member's question is as follows:
(1) (a) With respect to Australia—144; with respect to Victoria—37.
(b) With respect to Australia—151; with respect to Victoria—38.
The Commonwealth and Victoria ran parallel services for the period from 1 January 1997 to 31 March 1997. Commencing from 2 April 1997, 46 staff were recruited on a temporary basis from the Victorian Department of State Development to assist with the additional workload arising as a result of the referral of industrial relations powers from Victoria to the Commonwealth; a further 12 staff were on secondment from the Department of State Development. As at 1 September 1997 the staffing level in Victoria was 77 and in Australia it was 185.
(2) (a) The most recent figures available from the Victorian Department of State Development indicate that approximately 107 staff were employed in these activities in November 1996.
(b) Not available.
(3) (a) Not available.
(b) Wageline was closed with effect from 28 March 1997.
(4) (a) There is no average waiting time available for all offices of my Department for 1 January 1997.
Average waiting time for the Melbourne office of my Department in the quarter ending on 31 December 1996 was 5.00 minutes.
(b) There is no average waiting time available for all offices of my Department for 1 April 1997.
Average waiting time for the Melbourne office of my Department in the quarter ending on 31 March 1997 was 4.17 minutes, and in the quarter ending on 30 June 1997 it was 1.37 minutes.
(5) (a) Average complaint resolution time in all offices of my Department in the quarter ending 31 December 1996 was 4.3 months.
Average complaint resolution time in Victoria in the quarter ending 31 December 1996 was 5.0 months.
(b) Average complaint resolution time in all offices of my Department in the quarter ending 31 March 1997 was 5.0 months, and in the quarter ending on 30 September 1997 it was 4.0 months.
Average complaint resolution time in Victoria in the quarter ending 31 March 1997 was 6.6 months, and in the quarter ending on 30 September 1997 it was 4.4 months.